In this post, I’ll discuss how database
support is good for your enterprise.
Years ago when I worked for the MySQL Support organization at the
original MySQL AB, we spoke about MySQL Support as insurance and
focused on a value proposition similar to that of car insurance.
You must purchase car insurance before the incident
happens, or insurance won’t cover the damage. In fact, most
places around the world require automobile insurance.
Similarly, many organizations that leverage production-use
technology have their own “insurance” by means of 24/7 support.
In my opinion, this is a very one-sided view that does not
capture the full value (and ROI) that a database support contract
with Percona provides. With a Percona support contract, you are
assured that your database environment …[Read more]