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Displaying posts with tag: support (reset)
The Continuent Docker Support Policy Explained

Overview

Continuent has traditionally had a relaxed policy about Linux platform support for customers using our products.

While it is possible to install and run Continuent Tungsten products (i.e. Cluster/Replicator/etc.) inside Docker containers, there are many reasons why this is not a good idea.

Background

As background, every database node in a Tungsten Cluster runs at least three (3) layers or services:

  • MySQL Server (i.e. MySQL Community or Enterprise, MariaDB or Percona Server)
  • Tungsten Manager, which handles health-checking, signaling and failover decisions (Java-based)
  • Tungsten Replicator, which handles the movement of events from the MySQL master server binary logs to the slave databases nodes (Java-based)

Optionally, a …

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We’re hiring: Database Clustering Technical Sales & Support Engineer

We are growing!

Consequently, Continuent needs additional talented staff.

We are currently looking for a person who would be a good fit for our “Database Clustering Technical Sales & Support Engineer” position, in the US Pacific timezone.

If you know someone who would be a good fit for this role and our company’s culture, please send them our way.

Case in Point: A Year of Customer Experience with Percona

In 2017 we have welcomed many new customers into the Percona fold. It’s always interesting to find out what challenges the Percona team helped them to address and how they chose their relationship with Percona. As unbiased champions of open source database software, our consultancy, support and managed services staff apply their expertise across a wide range of technologies. Here are just a few stories from the past year.

Scaling applications on Amazon RDS the right way

Specializing in on-demand transportation services, Grab needed a high-availability, high performing database engine to serve their rapidly growing application. Grab operates in over 30 densely populated …

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Percona Support with Amazon RDS

This blog post will give a brief overview of Amazon RDS capabilities and limitations, and how Percona Support can help you succeed in your Amazon RDS deployments.

One of the common questions that we get from customers and prospective customers is about Percona Support with Amazon RDS. As many companies have shifted to the cloud, or are considering how to do so, it’s natural to try to understand the limitations inherent in different deployment strategies.

Why Use Amazon RDS?

As more companies move to using the cloud, we’ve seen a shift towards work models in technical teams that require software developers to take on more operational duties than they have traditionally. This makes it essential to abstract infrastructure so it can be interacted with as code, whether through automation or APIs. Amazon RDS presents a compelling DBaaS product with significant flexibility while maintaining ease of deployment.

Use …

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Platform End of Life (EOL) Announcement for RHEL 5 and Ubuntu 12.04 LTS

Upstream platform vendors have announced the general end of life (EOL) for Red Hat Enterprise Linux 5 (RHEL 5) and its derivatives, as well as Ubuntu 12.04 LTS. With this announcement comes some implications to support for Percona software running on these operating systems.

RHEL 5 was EOL as of March 31st, 2017 and Ubuntu 12.04 LTS was end of life as of April 28th, 2017. Pursuant to our end of life policies, we are announcing that these EOLs will go into effect for Percona software on August 1st, 2017. As of this date, we will no longer be producing new packages, binary builds, hotfixes, or bug fixes for Percona software on these platforms.

We …

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Want to be a superhero? Join the Database Performance Team!

Admit it, you’ve always wanted to fight danger, win battles and save the day! Who doesn’t? Do you want to be a superhero? Percona can show you how!

We don’t have any radioactive spiders or billionaire gadgets, but we do have our own team of superheroes dedicated to protecting your database performance: The Database Performance Team!

The Database Performance Team is comprised of our services experts, who work tirelessly every day to guarantee the performance of your database. Percona’s database services are some of our most valuable customer resources – besides the software itself. Whether it’s support, consulting, technical account managers, or …

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Percona now offering 24/7 support for MongoDB and TokuMX

Today Percona announced the immediate availability of 24/7, enterprise-class support for MongoDB and TokuMX. The new support service helps organizations achieve maximum application performance without database bloat. Customers have round-the-clock access (365 days a year) to the most trusted team of database experts in the open source community.

The news means that Percona now offers support across the entire open-source database ecosystem, including the entire LAMP stack (Linux, Apache, MySQL, and PHP/Python/Perl), providing a single, expert, proven service provider for companies to turn to in good times (always best to be proactive) – and during emergencies, too.

Today’s support announcement follows …

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mysql_upgrade is now version-specific by default

You’ve just completed an upgrade from MySQL 5.5 to 5.6.  You followed the upgrade instructions in the manual, and ran mysql_upgrade.  But when you start MySQL 5.6, you still see the following error messages like the following in the server error log:

2013-03-26 16:45:51 5040 [ERROR] Column count of mysql.events_waits_current is w
rong. Expected 19, found 16. Created with MySQL 50520, now running 50610. Please
use mysql_upgrade to fix this error.
2013-03-26 16:45:51 5040 [ERROR] Column count of mysql.events_waits_history is w
rong. Expected 19, found 16. Created with MySQL 50520, now running 50610. Please
use mysql_upgrade to fix this error.

What went wrong?

Well, because mysql_upgrade is a client that’s built for a specific server version, it’s possible you have two …

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My Oracle Support 6.5: Key new features

If you are a MySQL support customer, the recent release of My Oracle Support (MOS) 6.5 has some features which may interest you (if you’re not a customer, this post likely won’t interest you). MOS 6.5 was introduced on 06 April, and with it came the ability to opt in to receive service request (SR) update details via email. This was a feature some MySQL Support customers missed after the migration to MOS. Thanks to feedback from MySQL Support customers and others with similar needs, this feature has now been implemented. Because email is an inherently insecure delivery mechanism, not all customers will wan this, and the feature requires customers to explicitly opt in before SR update content is sent via email.  Coupled with the MOS Mobile interface, Support customers have a number of flexible ways to access and manage SRs.

The second major enhancement is the ability to …

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IOUG Podcast 24-AUG-2012 Rumors of MySQL’s Doom by Oracle / Design Piracy

For the week of August 24th, 2012: Everybody’s Preparing for OpenWorld Dispelling the Rumors of MySQL’s Impending Doom On Piracy of Design IOUG Podcast 24-AUG-2012 Rumors of MySQL’s Doom by Oracle / Design Piracy Subscribe to this Podcast (RSS) or … Continue reading →

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