My old team here at Oracle looking for talented, experienced MySQL experts to join the amazing MySQL Support Team.  I was lucky enough to join this great group of people over seven years ago, and while my responsibilities have shifted to other areas with the MySQL team at Oracle, I still join the team’s chat channel daily (where they’ve revoked my vowel and address me as “t*dd” to highlight my treachery in leaving the team).   I don’t know that it’s possible to find a better group of colleagues to work with than can be found in the MySQL Support Team.

The work itself is exciting – if you like solving problems, this is an incredible job.  I’m not talking about finding and quoting applicable sections of the MySQL reference manual.  I’m talking about owning customer problems like they are your own, taking the time to understand what’s really needed, and investing the (sometimes considerable) energy …

If you are a MySQL support customer, the recent release of My Oracle Support (MOS) 6.5 has some features which may interest you (if you’re not a customer, this post likely won’t interest you). MOS 6.5 was introduced on 06 April, and with it came the ability to opt in to receive service request (SR) update details via email. This was a feature some MySQL Support customers missed after the migration to MOS. Thanks to feedback from MySQL Support customers and others with similar needs, this feature has now been implemented. Because email is an inherently insecure delivery mechanism, not all customers will wan this, and the feature requires customers to explicitly opt in before SR update content is sent via email.  Coupled with the MOS Mobile interface, Support customers have a number of flexible ways to access and manage SRs.

The second major enhancement is the ability to …