MySQL is an outstanding database for online transaction processing. With suitable hardware, it is easy to execute more than 1M queries per second and handle tens of thousands of simultaneous connections. Many of the most demanding web applications on the planet are built on MySQL. With capabilities like that, why would MySQL users need anything else?  

Well, analytic queries for starters. Analytic queries answer important business questions like finding the number of unique visitors to a website over time or figuring out how to increase online purchases. They scan large volumes of data and compute aggregates, including sums, averages, and much more complex …

Originally Posted by Adam Bird

There needed to be a better way for agents in Zendesk to track the tasks that had been assigned them. Using the Cronofy calendar API we created an app that keeps those assignments synchronized with the agent’s calendar.

This post shares our learnings from interacting with the Zendesk API, hopefully to help you with your own Zendesk project.

The Ruby source code for our integration is also available.

When a Ticket is a Task

Tickets are the core entity in the Zendesk domain. Tasks are just Tickets of type : ‘task’. This gives them an additional attribute due_at.

We also need to track the status of the ticket to know when it’s …

It's again that time of the year. Analysts are spending oceans of words to predict the future, companies are making plans for the next year and people are resting and enjoying the break with their families. To me, this is the perfect time to reflect on my choices, the direction I'm headed to and consider if I still love what I do.

At the beginning of the year I decided to join MongoDB (formerly 10gen). The more I think about it, the more I realize I've been wrong. Yes, it's been the worst decision in my life not to join MongoDB when I was first offered the opportunity years ago. At that time an insightful friend asked me to consider the opportunity. At that time I didn't see what I see today.

I didn't see the …

It's again that time of the year. Analysts are spending oceans of words to predict the future, companies are making plans for the next year and people are resting and enjoying the break with their families. To me, this is the perfect time to reflect on my choices, the direction I'm headed to and consider if I still love what I do.

At the beginning of the year I decided to join MongoDB (formerly 10gen). The more I think about it, the more I realize I've been wrong. Yes, it's been the worst decision in my life not to join MongoDB when I was first offered the opportunity years ago. At that time an insightful friend asked me to consider the opportunity. At that time I didn't see what I see today.

I didn't see the …

MySQL storage engine provider joins forces with leading database consultants to deliver support for growing number of MySQL and MariaDB customers

Lexington, MA – (May 2, 2012) – Tokutek, the leader in high-performance and agile database storage engines, today announced a strategic partnership with PalominoDB, a premier database operations and engineering consultancy, to provide database services and support to joint customers. Tokutek’s storage engine will be complemented with PalominoDB’s operational excellence, 24×7 on-call support and access to the company’s skilled team of professional database administrators (DBAs).

“TokuDB has immeasurably improved our ability to react to changing business …

We’re excited to announce that customers & users of Continuent will now receive our expert MySQL™ database solutions, services and support when they use Continuent’s Tungsten Enterprise, a complete clustering and data management solution for the MySQL database. The same applies to customers using Tungsten Replicator, an advanced data replication solution.

Overall, the big news is that our companies will now jointly offer Tungsten Enterprise and Tungsten Replicator-based solutions to help MySQL users in accelerating the deployment and management of clustered MySQL databases, as well as the deployment of complex data replication solutions. We will also together offer MySQL users the SkySQL Enterprise subscription, a comprehensive offering of server software, production support and monitoring tools for any version of the MySQL database.

SkySQL continues to be focused on bringing the MySQL database into the future while …

Previously, I’ve called out years for non-desktop Linux in 2008, Linux in both the low and high-ends of the market in 2009, ‘hidden’ Linux in 2010 and last year, cloud computing in 2011. For 2012, I see continued growth, prevalence, innovation and impact from Linux, thus leading to a 2012 that is dominated by Linux.

I expect to see nothing but continued strength for Linux and …

Santa Clara, CA, USA — Wednesday, April 13, 2011 — Monty Program Ab today announced that SkySQL Ab is the first partner to achieve Platinum Support Partner status with Monty Program. The criteria include offering 24 x 7 support worldwide, a proven ability to handle first and second level support cases for MySQL® and MariaDB®, as well as having delivered a certain amount of well-defined commercial 3rd level support cases in the form of bug fix requests to Monty Program Ab.

“We’re happy to work with the SkySQL support team” says Rasmus Johansson, COO of Monty Program Ab. “The requests for bug fixes we get cover both MySQL and MariaDB, and they’re well researched, enabling us to deliver solutions quickly,” Johansson continued.

“Working with …

I am very excited to be able to link to this press release announcing that The Pythian Group is the founding partner in MySQL’s brand-new “Remote DBA Provider” partnership program. This is great news for Pythian. It is also good news for Sun/MySQL. (Although admittedly nowhere near as attention-getting as Oracle’s announcement of their purchase [...]

Today we announced (German press release, English press release) a partner deal with Dolphin Interconnect Solutions, makers of the Dolphin Express highspeed interconnect technology. Like DRBD, Dolphin Express and Dolphin SuperSockets are well established within the MySQL customer base — the latter as a low-latency interconnect for MySQL Cluster. As part of the deal, …