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Displaying posts with tag: integration (reset)
How Cronofy built the Zendesk Calendar Connector

Originally Posted by Adam Bird

There needed to be a better way for agents in Zendesk to track the tasks that had been assigned them. Using the Cronofy calendar API we created an app that keeps those assignments synchronized with the agent’s calendar.

This post shares our learnings from interacting with the Zendesk API, hopefully to help you with your own Zendesk project.

The Ruby source code for our integration is also available.

When a Ticket is a Task

Tickets are the core entity in the Zendesk domain. Tasks are just Tickets of type : ‘task’. This gives them an additional attribute due_at.

We also need to track the status of the ticket to know when it’s …

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Integrating ClusterControl with FreeIPA and Windows Active Directory for Authentication

October 17, 2014 By Severalnines

Integrating ClusterControl with a corporate LDAP directory is a common task for many IT organizations. In an earlier blog, we showed you how to integrate ClusterControl with OpenLDAP. In this post, we will show you how to integrate with FreeIPA and Windows Active Directory. 


How ClusterControl Performs LDAP Authentication


ClusterControl supports up to LDAPv3 protocol based on RFC2307. More details on this in the documentation.


When authenticating, ClusterControl will first bind to the directory tree server (LDAP …

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Integrating Aegir with Linux and FTP

Due to the insane cost of bandwidth (compared to the rest of the developed world) in Australia, I've recently decided to move some of our hosting clients to Linode. This means they can move more data more cheaply and I don't need to come up with (and administer) a bandwidth accounting system for my Australian based web VM.

We pretty much exclusively use Drupal for hosting clients, so to make management a bit easier I decided to use Ægir on the new Linode. Installation was a relative breeze, after a quick google to find out how to specify that I didn't want to use Apache and wanted to use a separate server as dedicated MySQL host.

The problem (there is always a problem) arose when I needed to give a hosting client access to their Drupal installation, so they could manage themes …

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451 CAOS Links 2009.12.08

Palm sued for GPL violation. Wind River launches Android distro. And more.

Follow 451 CAOS Links live @caostheory on Twitter and
“Tracking the open source news wires, so you don’t have to.”

For the latest on Oracle’s acquisition of MySQL via Sun, see Everything you always wanted to know about MySQL but were afraid to ask

# Palm sued by Artifex over alleged GPL violation.

# Bradley M Kuhn described “The Anatomy of a Modern GPL Violation.”

# Wind River …

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OSS Ability to Accept Contributions

Clayton Christensen has some excellent insights on Modularity vs Integration in “The Innovator’s Solution”. I wrote about this for Particularly in the realm of Open Source, modularity is regarded as a panacea – a product, service or design must be modular. But  modularity is not better (or worse) than integration. Like tools, they each have their place, depending on the state of the market/ecosystem where the process/product/service operates. Part of a system can be in a modular phase, where another part of the same system needs integration!

In this context, think of an Open Source project or company’s ability to handle contributions. If the process of interaction between a contributor and the core is not (for whatever reason) clearly defined and predictable, it won’t work. Jamming an additional [in this case …

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Oracle buys Sun, but does it buy open source?

The big news to kick off this week was Oracle’s announced acquisition of Sun Microsystems. There is already a lot of discussion of the integration challenges, how Oracle is getting into hardware (or as Matt Asay describes it, having an ‘iPod moment’) and of course, the implications for open source software. What stands out to me is the fact that the world’s biggest proprietary database player — one of few software giants that still sells and supports primarily proprietary software — will own the world’s most popular open source database, MySQL. It is unclear how significantly MySQL figures into the deal, but given Sun spent $1b acquiring it and further invested in its enterprise readiness and use, …

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Showing entries 1 to 6