Showing entries 1 to 5
Displaying posts with tag: Zendesk (reset)
Developer Spotlight, February 2018 — Myndbend

“The Apps Marketplace is more than just a place to list your apps, it comes with a community of like-minded partners, developers and Zendesk experts.”

Meet Gregg. Gregg is the founder of Myndbend Multimedia, Inc. which develops enterprise-level, integrated apps for Zendesk, and provides other SaaS-related services that enhance and expand a platform’s capabilities. For more than 7 years, Myndbend has built apps for clients who need unique functionality within Zendesk to facilitate and automate their processes. Let’s hear more about Myndbend’s journey as a Zendesk development shop.

How did you first get started with Zendesk and what prompted you to build on Zendesk’s platform? Was there a specific problem you were trying to solve?

Myndbend started in 2001 with custom web development projects that demanded heavy customer …

[Read more]
What is ZAF v2 and why should I migrate?

The Zendesk Apps framework (ZAF) v2 introduces a new way of building Zendesk apps using iframes.

ZAF v2 improves on the first version of the framework by:

  • Providing a more secure environment by taking advantage of modern browsers’ cross-domain security and sandboxing features
  • Making it easier to use technologies developers are familiar with.
  • Because apps are now served within iframes, you can build them using your favorite client-side or server-side technologies.
  • If you want to build a static, client-side app consisting of HTML, JavaScript, and CSS, Zendesk can host your app. You can host an app on your own infrastructure if you prefer using server-side technologies like Ruby on Rails, PHP, or .NET.
  • Allowing developers to add third-party …
[Read more]
How Cronofy built the Zendesk Calendar Connector

Originally Posted by Adam Bird

There needed to be a better way for agents in Zendesk to track the tasks that had been assigned them. Using the Cronofy calendar API we created an app that keeps those assignments synchronized with the agent’s calendar.

This post shares our learnings from interacting with the Zendesk API, hopefully to help you with your own Zendesk project.

The Ruby source code for our integration is also available.

When a Ticket is a Task

Tickets are the core entity in the Zendesk domain. Tasks are just Tickets of type : ‘task’. This gives them an additional attribute due_at.

We also need to track the status of the ticket to know when it’s …

[Read more]
How To Lower Churn

Dealing with churn, is one of the most important elements of building a subscription business.  While some churn is inevitable over time, too much churn indicates a more fundamental problem: customers aren't finding value in your product.  

I wrote an article over at GigaOm on this subject including some examples about how to reduce churn from my experience at MySQL and Zendesk.

Having churn is like rowing a leaky boat. After a while, you spend more time bailing water than moving forward. By contrast, organizations that focus on reducing churn will find that their revenue grows every quarter.

To accurately measure what’s going on, you should begin by breaking out churn (customer cancellation) from …

[Read more]
From Open Source to SaaS

I'm about to take a week off from my new gig as COO at Zendesk and it got me reflecting on the company and my decision to join.  I stayed with MySQL through the Sun acquisition and left when Oracle acquired Sun.  Although I have a lot of respect for Oracle, it seemed to me the only interesting jobs would be those that report directly to Larry Ellison.  So I took some time off to travel, worked as an EIR at Scale Ventures for a few months and began thinking about what I wanted to do next.

I turned down offers from companies and investors to come in and "repeat the MySQL playbook" in Big Data or NoSQL or apps or whatever.  I think Open Source can be a fantastic …

[Read more]
Showing entries 1 to 5