How to build a multi-region, multi-master MySQL cloud database back-end capable of serving a global high volume cloud contact center
This global SaaS provider is a Cloud Contact Center solution provider (the leading Salesforce telephony solution), who needed to deliver up-to-date data to clients as quickly as possible. Its cloud-based call center software frees users to make every conversation personal; it supports the creation of exceptional customer experiences that help serve better and sell more. Its technology is 100% cloud-based and device-agnostic for telephony infrastructure.
What is the Challenge?
Active/Active (multi-master) MySQL clustering is needed when there is significant update load on geographically distributed applications. These require fast response times both for updates and reads, and they also need to share data on a global scale.
- Regional distribution of data
- Deliver …