Could pro-waitering serve up some lessons on web scalability? Observing peak hour dining at a New York restaurant gave us some insight.
I was dining at a restaurant the other day with friends. It was a warm and cozy place, nicely decorated with a long, narrow dining room. The food was scrumptious, yet we were getting increasingly frustrated by the service as the night went along.
With some waiting experience behind me, I could immediately see the problem. The waiters, probably through lack of experience, were making the mistake of doing one thing at a time. They would go to a table, respond to one customer's request, and go and fetch that item. Back and forth, back and forth they would dart, but always dealing with …[Read more]