Learn how Modernizing Medicine, an electronic medical records company, serves thousands of customers and leverages Continuent Tungsten to manage databases on Amazon AWS. Modernizing Medicine is as fast growing SaaS company, offering electronic medical records management solution for thousands of small and medium-sizes dermatology, ophthalmology, optometry, plastic surgery, cosmetic and
When asking about up-time requirements set down in SLAs (Service Level Agreements) with our clients’ clients, we’d hear anything ranging from hours to the familiar five nines, but these days also simply 100% and otherwise penalties apply. From my perspective, there’s not much difference between five nines and 100%, 99.999% uptime over a year amounts to a maximum of little over 5 minutes outage. In many cases, this includes scheduled outages!
So, we can just not have any outages, scheduled or otherwise. Emergency support is not going to help here, because however fast and good they are, you’re already in serious penalty time or well on your way to not having a business any more. Most will respond within say 30 minutes but then need up to a few hours to resolve the issue. That won’t help you, really, will it? And in any case, how are you going to do your maintenance? The answer is, you need to architect things differently.