If you’re on software with a support contract, you should get
support, right?
If the software you have support on has a documented feature
that’s not working as documented, then you would expect to get a
fix, a workaround, or even perhaps an explanation to the effect
that you misunderstood the documentation in the first place, and
the feature in fact does something else. Correct?
And if the feature in question is a customization facility, then
you wouldn’t expect support on the customization itself, but you
would expect the customization interface to work as
documented, right?
So in summary, if you ran into an issue with a customization
interface not working as the documentation says, you’d expect
support to fix the interface, suggest a workaround, or provide
additional documentation?
Well, I would.
SugarCRM
appears to see things …
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