I've been at MySQL for two and a half years now as a community manager. Through this time, I've learned a number of valuable lessons about what it means to be a community manager, what it means to belong to a community of technologists, and what it means to be an open source advocate. I think back now on the attitude and preconceptions I brought with me when I joined MySQL, and reflect about the changes in my own attitude that have happened.
One of the biggest "aha" moments I have had in the past three years is the following:
It is the role of a community manager to remove the barriers — both technical and ideological — between the user/developer community and the company or group of individuals which produces the open source software
Some barriers are small. Sometimes these barriers can be overcome by a simple email to an annoyed community member who has misunderstood a poorly communicated …
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