I'm on the phone with a WebEx technical support person. Not sure
why tech support is necessary for taking my money (I'm just
trying to set up a WebEx account for Alfresco - signed up online,
gave my credit card number, and have received nothing in return),
but whatever.
The thing that frustrates me to no end is that I went from
talking with a local, US salesperson to a remote, India-based
support person who gave me infinitely less support. He didn't
understand the urgency of my requirements, though he tried hard
to care. I eventually hung up in desperation and called back to
the US sales team, telling them they were not allowed to transfer
me outside their building. Result? Successful account setup.
Which got me thinking. I'm not a big fan of outsourcing in any
situation - as I feel that support and development is best done
as close to the problem one is trying to solve as possible - but
in the open source world it seems insane. …
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