BusinessWeek's Sarah Lacey has a good article on two significant trends in the industry: On Demand systems and Open Source software. Whether it's Salesforce.com, RightNow or new stealth mode companies like Dave Duffield's WorkdDay, there's an argument that says that the old model of selling expensive Enterprise software for on-site installation is going the way of the dodo. Why pay millions and spend two years to implement a complex beast of a system when you can get results in weeks with the On Demand subscription models?
Having been through several failed on-site CRM implementations over the last ten years before …
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