We consider our forums much like a support ticket database. Each
thread representing a ticket. We've always tried to make sure
every thread gets an answer. Well, we're happy to introduce a new
feature on the forums that we hope that everyone uses. It's the
"Mark as [SOLVED]" feature.
We get anywhere between 2,500-3,500 posts per month in the
forums. More often than that, people search the forums for
answers to their problems. Since August 16, we've logged 5,608
searches. That averages out to 467.3 searches per day!
Wouldn't it be cool if when you searched, you could know right
away if the thread was solved? Now you can.
| The concept is simple. If the original topic has been answered/fixed, then a moderator will mark the thread as solved. Only moderators can perform this … |