The Daily WTF: Hastening an Inevitable
Keeping hundreds of millions of sheets of paper on file isn't easy, so the IRS had an application built to computerize their records. It'd scan paper tax returns into a WORM (Write Once, Read Many) drive system and record lookup data in a database. That way they could filter by any fields they recorded in the database and access a scanned image of the tax return for any further information using a simple app, which sure beat the old method of data retrieval - digging through boxes, incurring huge wait times.
The nice thing about the old method, though, was that it generally worked. The new system was full of bugs, in addition to several other irritating issues. On Bobby's first day he was put in front of the application, and right off the bat it looked amateurish. Form elements …
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