Matt Asay realises the "support" model is broken in an Open Source economy. Or at least buggy.
In Thinking about renewals in a productive fashion he starts wondering with Savio Rodrigues
What happens when 15 percent of your current paying customers decide they can use your (open-source software) product without paying you a dollar. Worse still, these are users you convinced to buy support/license from the mass of nonpaying users. Customers surely realize that their support/license payments enable the OSS vendor to continue developing the product in question. Sure, you get some free development from the community, but 95 percent-plus is still done by the vendor's employees. What happens when more and more customers pass the "pay for continued development" buck and …
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