Spot the problem:
You work for company X.
- Phone rings: “Hi, my name is Alice, I work for company X”
- “Hi Alice, this is Bob, in order to verify that you do actually work for X, what is your employee number and phone extension, I’ll call you back when verified”.
- “Okay Bob, it’s Alice, employee number 1234 and I’m on 555-5555″
- You look up the employee database and sure enough, Alice is there with number 1234.
Were you talking to Alice?
Will you be talking to Alice if you dial 555-5555?