At this year’s conference, I was pleasantly surprised with the high level of interest in Open Query’s proactive services for MySQL and MariaDB, and specifically our focus on preventing problems, while explicitly not offering emergency services.
I’ll describe what this is about first, and why I reckon it’s interesting. When you think about it, most IT related support that includes emergency (24×7) operates similar to this:
You have a house that has the front and back doors wide open with no locks, and you take out an insurance policy for the house contents. After a short time you call the insurance company “guess what, the most terrible thing happened, my TV got stolen.” Insurance company responds “that’s dreadful, you poor soul, let us fix it all up for you with getting a new TV and installing it. It’ll be our pleasure to serve you.” A few weeks later you call the insurance company again …[Read more]