Today, will go down in my professional history as quite possibly the lowest I would ever think of a software developer. I’ve carefully avoided the term “fellow coder”, speaking of a IT industry sticking by fellow IT people, but not today.
I presently support an existing production system, some 1000+ users that’s been in place around 3 years in which I’ve had no prior involvement until recently. Integration with other external parties within the system have provided an esclation in errors being reported in this external communication, and lack of adequate feedback to the user is another topic. Email is the means of reporting administratively of user errors, again another topic of issue. Within these emails, which are almost impossible to manage due to the limited internal GUI only toolset and lack of access to actual email account files to automate scripting (yet another topic? Do you see a trend here), is some relevent information …
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