By tim
In a conversation yesterday, John Fandel, the general manager of The O'Reilly Network, made an interesting point: he wants to build our web publishing tools around the model of delivering "dial tone."
As we talked, the idea took hold. I was reminded of Michael Crichton's observation in his 1983 book Electronic Life that in the 1940's there was concern that the telephone system was growing so fast that there wouldn't be enough operators unless AT&T hired every person in America. AT&T solved the problem by creating automated switching systems that, in effect, did turn every person in the world into an operator--without hiring them. The principle of dial tone is to create a situation where users can do something …
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