Documentation is a vital part of any application, proprietary or free software, as it is often the first way to communicate with users about the application or software and how it should be used. I also think it tends to be one of the areas most taken for granted; most users expect it to be there and often forget just how much effort goes into producing it.
Many users also complain about the documentation itself. Often this is because it?s been written by programmers and, as a rule, they really aren?t that great at writing documentation that is particularly human readable.