Our Services team do regular surveys on our Support customers. I just had a look at the latest data from proactive calls during July to November 2007. In the sample, the Platinum, Gold, Silver and Basic levels were roughly equally big slices, with a bit fewer Gold and a bit more Basic.
The figures are quite interesting. One out of two top conclusions is that we seem to need some more evangelising among our customers, especially for MySQL Enterprise Monitor and for the MySQL Enterprise Knowledge Base.
- Between half and two-thirds of the surveyed customers have heard of Monitoring; the higher the SLA level, the more.
- The Knowledge Base has more penetration than …