There have been many articles about the downtime issue with Cloudflare last week, so I won’t get into the technical details of that. However, there’s the fine print to remember. Consider this a subtle reminder that core Internet infrastructure services like Cloudflare’s DNS-based “Always Online” caching and packet inspection security services do not come with Service Level Agreements even at the “Pro” account level. Even with a Pro account you are paying for a service with no uptime guarantee and you must only hope that it resolves your sites the majority of the time. This is fine, this is what the contract says: no SLA unless you pay for the Business account. An odd naming convention given that most Professionals are using their websites for business and would want the SLA, but I digress.