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Innovating with Open Source: Call Center Services
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The rise of open source software within both public and private organizations is something well understood, and well documented - industry analysts estimate 80%+ of organizations use open source software within their IT projects.

Typical uses include web infrastructure, internal network infrastructure, IT Development & Test environments and departmental applications.

But open source solutions are not restricted purely to these (very important) "horizontal" apps.  With the wealth of open source projects out there now, it is possible to build highly specialized solutions, addressing very specific …

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