Years ago when I worked for the MySQL Support organization at the original MySQL AB, we spoke about MySQL Support as insurance and focused on a value proposition similar to that of car insurance. You must purchase car insurance before the incident happens, or insurance won’t cover the damage. In fact, most places around the world require automobile insurance. Similarly, many organizations that leverage production-use technology have their own “insurance” by means of 24/7 support.
In my opinion, this is a very one-sided view that does not capture the full value (and ROI) that a database support contract with Percona provides. With a Percona support contract, you are assured that your database environment …[Read more]