The Client’s mystery shopping programme consists of visits to each of the client’s ten locations, grouped into five different areas. Each location receives a single visit each month, but on occasion a visit may not take place.
On the completion of each visit, a questionnaire is completed by the mystery shopper that is used to rate the service they received during the visit. The completed questionnaire is assigned a score, which is calculated based on the number of points achieved over the number of points available, normally expressed as a percentage.
Points Achieved x 100 Points Available
= % Score
PHP Development Test
￼￼The Client has requested that an end of year report is generated to summarise the data collected over the previous year. The report should be easy to understand and show as much useful information as possible.